Welcome to Upper Clapton Florist's Terms & Conditions. These terms regulate your use of our online shop and the purchase of flower delivery products through our website. By ordering from us, you agree to these terms, which apply to all customers in Upper Clapton and surrounding areas.
Upper Clapton Florist provides e-commerce flower delivery services throughout the Upper Clapton district and nearby locations. Your use of our services and website is subject to the terms set forth below, which govern the creation, payment, delivery, and management of orders placed through our online platform.
By placing an order with Upper Clapton Florist, you affirm that you are at least 18 years old and capable of entering a binding contract. Orders can be made for delivery addresses within Upper Clapton and the surrounding areas as indicated at checkout. We reserve the right to refuse an order if eligibility requirements are not met or in instances of suspected fraudulent activity.
To purchase flowers from our online shop, please follow these steps:
After you place your order, we will send you an order confirmation with a summary of your purchase. This confirmation is a receipt of your offer to purchase. Acceptance of your order occurs once payment is received and we dispatch a dispatch confirmation.
All products are subject to availability. In the rare event that a specific flower or arrangement is not available, we reserve the right to substitute with a similar product of equal or greater value, closely matching the chosen design and colour scheme. We will make reasonable efforts to contact you to advise of any substitutions prior to dispatch, where feasible.
Our online flower delivery service covers Upper Clapton and nearby areas, and we strive to deliver your order on your selected date. Delivery times are subject to local weather and traffic conditions. While we will do our utmost to meet your requested delivery schedule, we cannot guarantee delivery at a specific time of day.
It is your responsibility to ensure correct and complete delivery information, including recipient contact details. We are not liable for delays or undelivered items caused by incorrect addresses or recipient unavailability. We may, where appropriate, leave the flowers with a neighbour or in a safe place. Should a delivery fail, re-delivery may be arranged for an additional charge.
We accept payment through secure online channels as shown at checkout. Full payment is required at the time of order placement. All prices displayed include VAT where applicable and are shown in GBP (£). Your order will not be dispatched until payment has been processed successfully.
If we are unable to process your payment, your order will not be accepted. Upper Clapton Florist reserves the right to change pricing at any time but confirmed orders will not be affected by subsequent changes.
If you wish to cancel or make changes to your order, please contact us as soon as possible via the methods provided on our website. For fresh flower deliveries, we require at least 24 hours’ notice prior to the scheduled delivery date for a full refund or amendment. Cancellations requested within 24 hours of the scheduled delivery may not be accommodated, as preparations may have already commenced, and no refund will be issued in these cases.
Custom or bespoke arrangements are generally non-refundable once production has begun. Should you wish to amend any details, we will make every reasonable effort to accommodate your request, subject to production status and availability.
Flowers are perishable goods and cannot be returned unless damaged or faulty on delivery. If you are dissatisfied with the quality of your flowers, please contact us within 24 hours of delivery, providing a clear description and photographic evidence of the issue. We may offer a replacement or refund at our discretion, subject to our assessment and provided the complaint is genuine and reported promptly.
No claims for non-delivery or quality will be considered outside of 48 hours from the intended delivery time. Refunds (if agreed) will be made to the original payment method and may take up to 5 working days to process.
It is your obligation to ensure all order details, delivery address, and recipient contact information are accurate. Upper Clapton Florist cannot be held responsible for failed deliveries or losses arising from incorrect information. By ordering, you confirm that any messages or instructions you submit for inclusion in your order do not contain content that is offensive, unlawful, or in breach of any party’s rights.
We endeavour to provide our flower delivery service with reasonable care and skill. However, our liability for any losses or damages arising from your use of this website or our delivery services is strictly limited to the purchase price of your order. We do not accept liability for indirect, incidental, or consequential losses, or for events outside our reasonable control, including delays due to weather, strikes, or accidents.
Nothing in these Terms & Conditions singles out or limits liability for death or personal injury caused by our negligence, fraud, or liability that cannot lawfully be excluded under UK law.
All content, branding, images, and text displayed on Upper Clapton Florist’s website are the copyright and property of the business or its content suppliers. Reproduction for commercial purposes is strictly forbidden without prior written consent.
We value your privacy and will handle and protect your personal data in compliance with UK data protection laws. Details provided during the order process are used solely for order fulfilment, customer service, and communication related to your flower delivery.
Upper Clapton Florist may update or revise these Terms & Conditions periodically to reflect regulatory, business, or technical changes. Any changes will be posted on this page. Your continued use of our website following any updates means you accept those changes. We encourage you to review these terms regularly.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from orders placed on our website or in relation to these Terms & Conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is deemed unlawful or unenforceable by a court, the remaining Terms will continue to apply. Headings are for ease of reference only and do not affect interpretation.
These Terms & Conditions apply to all customers residing in or requesting deliveries to Upper Clapton and all surrounding areas covered by our delivery service.
If you have any questions regarding these Terms & Conditions or require clarification before placing your order, please consult our Frequently Asked Questions or reach out via the customer service section on our website.
Thank you for choosing Upper Clapton Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upper Clapton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upper Clapton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
